At InfantSwing.co.uk, we work with trusted fulfillment partners to deliver your order safely and efficiently. This policy explains our delivery process, estimated timeframes, and related terms.

1. Processing Time

All orders are processed within 1โ€“3 working days after payment is received. Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

2. Delivery Timeframes

Delivery times vary depending on the product and destination. Most orders are delivered within 7โ€“20 working days from dispatch. As we partner with both UK and international fulfillment centers, some items may be shipped from overseas warehouses, which can result in longer delivery times.

Please note: these are estimated timeframes and are not guaranteed. Factors such as courier delays, public holidays, and customs inspections may affect delivery.

3. Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses to ensure the fastest possible delivery. You will receive separate tracking details for each shipment.

4. Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout. Occasionally, we may offer free shipping promotions, which will be clearly marked on our website.

5. Tracking Your Order

Where available, tracking details will be provided once your order has been dispatched. Tracking information may take a few days to update after dispatch.

6. Delayed or Lost Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate with our shipping partners and provide an update. In the rare event that a shipment is lost, we will arrange either a replacement (subject to availability) or a full refund.

7. Customs, Duties & Taxes

Orders shipped outside the UK may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

8. Address Accuracy

Please ensure your shipping address is correct at the time of ordering. We are not responsible for delayed or failed deliveries due to incorrect or incomplete address details provided by the customer.

We may update this Shipping & Delivery Policy from time to time. Please review it periodically for the latest information.